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Internet FAQ - Gearheart Communications
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FAQ

Many factors can affect speed performance including the age of the device, existing software, and any viruses or malware. Follow the steps below to improve your internet performance.

Factors Affecting Internet Performance

Consider the following:

  • File-Sharing Programs: File-sharing programs like BitTorrent use huge amounts of data, which can lead to slow connection speeds.
  • Viruses/Adware/Malware: Check what Virus Solution that your computer is that make be affecting your PC performance.
  • Firewalls: A firewall monitors all network traffic on your computer, so a strict firewall can lead to slow internet speeds. Try restarting your firewall to its default settings.
  • System Memory (RAM): Close any programs not in use to increase your computer’s performance. You may also consider upgrading your computer’s RAM.

Reboot Your Equipment

  1. Unplug the power cord or remove the battery from the equipment that is experiencing slow connection issues.
  2. Allow at least 60 seconds before reconnecting it.
  3. If you’re using a wireless adapter, such as a USB adapter for Ethernet or WiFi, unplug the adapter, and allow at least 10 seconds before plugging it back in.

Restart Your Device

Restart your computer or mobile device for best results.

  • Are using the latest version of your browser.
  • Disconnect any devices not in use (i.e. iPad, mobile, etc.).
  • Meet the following system minimum requirements:

PC Minimum Requirements

  • Operating system: Windows 8 or later
  • Network Capability:
    • WiFi requires an 802.11 N router for speeds up to 300 Mbps. Speeds higher than 300 Mbps require an 802.11 AC router.
    • 1,000 Mbps (1 Gbps) full duplex Network Interface Card (NIC).

Take a Speed Test

For best results, use a wired connection.

Button: Speedtest.net

  • It’s best to test your speed first using a wired device, such as a computer connected to the modem with a Cat 5e or higher Ethernet cable (It should be labeled on your cable.) If it’s not possible to test your speed with a wired connection, there are several apps you can download to test your speed over a wireless connection.
  • Restart your computer or device.

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